Zumiez.com Website Review & Ratings + Zumiez Coupons
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Zumiez.com Website Review & Ratings + Zumiez Coupons

Zumiez: Products & Services

Zumiez had realized the love of the customers towards the skate and snow products for which their customers live and ride for. With the initial success of their retail stores the company took a step to open their online store where the customers can have an experience of easy shopping worldwide. The sole aim of the company is the satisfaction of their customers and so they have an innovative team which is dedicated towards customer satisfaction and support. Several products offered by zumiez.com are as follows:-

Zumiez: Company Background

The company started with a debut in the Seattle area in 1978, with a single store location at Northgate Mall. Currently they have 400 retail stores that reach across the United States. The address of their corporate office is Zumiez, Inc. 4003 204th St SW Lynnwood, WA 98036 and the address of their customer care center is Zumiez Customer Care 9911 B Woodend Rd. Edwardsville, KS 66111.

Zumiez: Customer Feedback & Reviews

"I shop at Zumiez all of the time. There are many core shops in my town, but the customer service and selection that I get at Zumiez is amazing. I have had many things special ordered, and I have not had any problems yet."

"The two best boards i've had have been from zumiez, my flip and element kick butt. now that skating is so "popular," too many preppy kids shop at zumiez now though. the boards are also too expensive, i got my flip there for 62$ when i saw it at bc surf and sport for 50$."

"I placed an order online for a pair of Osiris shoes. I got an order confirmation number and an email right after ordering too. Today, I just got an email saying they don't have it in stock........Well, if you don't have something in stock, maybe you shouldn't let potential customers check it out in their shopping cart to begin with. They still had the shoes in stock after my order too, I think they just decided to serve whoever paid by a credit card first instead, because I use pay-pal. Zumiez osiris colorways are nowhere as near as good as journeys colorways. This was my first attempted order with them and definitely my last... Even when I would go to a physical store and tell them I'm looking for t-shirts in an XXL, they say "Yes, we carry tons of LRG items." The biggest they carry is an XL, which is why I will continue to use other vendors. Zumiez fails."

Zumiez: Business Credibility & Trustworthiness

Better Business Bureau (BBB) has rated Zumiez.com as A+ on a scale ranging from A+ to F. Their BBB file was opened on 25/06/2002. However, the business is not BBB accredited because it does not meet the standards which include a commitment to make a good faith effort to resolve any consumer complaint. 6 complaints were filed with BBB against their business, all of which were resolved by the company. Further, credibility related details can be checked out at http://www.bbb.org/western-washington/business-reviews/mens-clothing-and-furnishings-retail/zumiez-in-everett-wa-37003286

Zumiez: Website Popularity & Google Ranking

Zumiez's three-month global Alexa traffic rank is 15,499. About 26% of visits to the site consist of only one pageview (i.e., are bounces). The time spent in a typical visit to it is about ten minutes, with 37 seconds spent on each page view. Zumiez.com's visitors view 10.0 unique pages each day on average. This site belongs to the “Boarding” category.

According to Compete.com statistical analysis the company has been ranked 2,775 by UVS accompanied by 708,590 unique visitors. And the Google page rank value of the website is 5 out of the 10 possible points.

Zumiez: Social Media Presence

Zumiez.com has its presence on both Facebook and Twitter. On Facebook the company has a very large fan following which is being supported by 1,161,443 likes and all the updates are being posted regularly on the timeline regarding the special offers and new products. On Twitter the company has 35,233 followers and the link to their Facebook and Twitter pages are as follows:-

Zumiez: Website Security & Safety

They respect your personal privacy so they take all appropriate steps to keep your personal information confidential. Currently they use the Secure Sockets Layer (SSL) protocol to safeguard your information, which is an encryption method. So the website is regarded to be https:// secured.

Zumiez.com is also declared as free from any malicious content through the tests which were conducted by Google Page Diagnostics. These results can be checked out at the following URL:-

http://www.google.com/safebrowsing/diagnostic?site=zumiez.com

Zumiez: Pricing & Packages

The price summary of various products offered by Zumiez.com is as follows:-

Shoes

  • Osiris NYC 83 Vulc Ballistic Charcoal & Red Skate Shoe-$69.95.
  • Supra Vaider Black & Royal Raptor TUF Shoe-$109.95.

Skate

  • Arbor Timeless Pintail 46" Bamboo Longboard-$189.95.
  • Gold Coast Pier Blue 27" Shovel Mini Cruiser Skateboard-$99.95.

Accessories

  • G-Shock GA110-HC-1A Hyper Color Black, Blue & Purple Limited Edition Watch-$134.95.
  • Dakine EQ Medium NW Plaid Duffel Bag-$44.95.

Pro Riders

  • Flip Penny Mushroom P2 8.0" Skateboard Deck-$64.95.
  • LRG CC Solid Heather Grey Tank Top-$25.95.
Zumiez: Shipping Rates & Policies

They use both UPS and USPS to deliver packages. All APO, FPO, and PO Box addresses will be delivered exclusively by USPS. Standard and Express Shipping to physical addresses will always be sent via UPS, as will every Next Day package. International Packages are shipped using USPS Priority Mail or UPS International shipping types. Transit time is always measured in business days, and does not include the day of shipment and is quoted as a range.

Zumiez: Payment Methods Accepted

Zumiez.com provides only 2 options for making payments to its customers. They are Credit Cards and Checkout through PayPal. It accepts all kinds of Credit Cards like VISA, MasterCard, American Express, Discover and JCB, although PayPal is a much secured and easy mode of payment. The company however do not support debit cards, wire transfers and traditional check method which act as a limitation for the company.

Zumiez: Returns, Refunds & Exchange Policy

The company allow up to 7 business days for the exchange or refund to be processed. Some of the information which customers must keep in mind is as follows:-

  • All returns (refunds or exchanges) must be accompanied by the original receipt and may be returned to any Zumiez location.
  • All merchandise must be returned in its original packaging, unused and in resalable condition, except for manufacturer defects.
  • All merchandise returned after 30 days from the original date of purchase will receive a gift card for the full purchase price on the receipt.
  • After 90 days, all merchandise returned will receive a gift card credit for current retail or lowest promotional price.
Zumiez: Product images & screenshots
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